Terms and Conditions


 Terms and Conditions

for the Cryptouniverse Hardware Solutions GmbH

Karl Lothringer Str. 47

1210 Wien

(further called: Cryptouniverse)

1. Subject and scope of application

For all current and future deliveries and other services provided by Cryptouniverse, as part of its Internet service under the domain www.cryptouniverse.at and / or due to telephone and / or written orders for its customers (hereinafter referred to as “Services”), exclusively the following General Terms and Conditions (GTC) will apply. Different terms and conditions will only apply if they are arranged in written form before the purchase.

The valid version of these General Terms and Conditions can be accessed and saved at any time at www.cryptouniverse.at/terms-and-conditions. These terms and conditions apply to all Cryptouniverse customers. Own or different terms of business are explicitly excluded for Cryptouniverse’s legal business and the entire business relationship.

All offers of Cryptouniverse are not binding.

The customer declares that he is of full age.

2. Consumer rights and rescission

The goods and services offered by Cryptouniverse on its website www.cryptouniverse.at are a request from Cryptouniverse to the customer to provide a binding offer for the goods and services offered by Cryptouniverse. By clicking on the button “pay now” the customer places such a binding offer over all goods contained in the shopping cart.

Cryptouniverse accepts the offer of the customer only by a separate order confirmation via e-mail

The customer is obliged to examine the goods received immediately for any defects (contamination or damage) and to inform Cryptouniverse in writing immediately.

3. Right of withdrawal

The customer has the right to withdraw from the contract within fourteen days  (14) without giving reasons. The period of rescission begins either

(a) with the day on which the customer or a third party not designated as a carrier by the customer acquires possession of the goods, or

(b) if the customer orders several goods within the scope of a uniform order, the date on which the customer or a third party not designated as a carrier by the customer acquires possession of the last delivered product; or

(c) in the case of delivery of a product in several parts, at which the customer or a third party named by the customer, who is not a carrier, acquires possession of the last part.

(d) B2B Customers (Business Customers ordering as company) have no right of withdrawal. All sales are final for B2B Orders.

In order to exercise the right of withdrawal, the customer must inform Cryptouniverse of his decision to withdraw from this contract in whole or in part by means of a clear declaration (eg a letter, fax or e-mail sent by mail). In order to withdraw from the contract, it is sufficient for the customer to send the notification of the exercise of the right of withdrawal before expiry of the withdrawal period.

 The goods have to be returnd to

Cryptouniverse Hardware Solutions GmbH

Karl Lothringer Street 47

1210 Vienna


4. Consequences of withdrawal

Cryptouniverse will promptly, but at the latest within fourteen (14) days from the date of receipt of the withdrawal notice, refund all payments made by the Customer, including the cost of delivery (except of the additional costs resulting from the Customer choosing a different type of delivery than the most favorable standard delivery offered by Cryptouniverse).Cryptouniverse will use the same means of payment (payment method) that the customer has used to settle his payment, except of cryptocurrency payments.  In case of a refund the funds are credited back to customers Paypal, credit card or SOFORT. Please note that we are not able to do refunds by Cryptocurrencies, instead the Customer can chose another payment option which is supported by us (Paypal or Wire).

The customer has to pay Cryptouniverse compensation for a reduction in the market value of the respective commodity, if the market value reduction is linked to the customers handling of the goods which is not necessary for the purpose of checking the properties, characteristics and function of the goods.

The customer is obligated to return the goods to Cryptouniverse within 14 days from the date of the withdrawal. The deadline is respected when the customer submits the goods before the deadline ends.

The customer bears the direct shipping costs of the return.

The customer has no right of withdrawal if the goods are manufactured according to customer specifications, or which are clearly tailored to the personal needs of the customer,or which are delivered sealed and are not suitable for return for reasons of health or hygiene reasons, if their seal has been removed after delivery , or for goods which can spoil quickly or whose expiration date has passed. Furthermore, there is no right of withdrawal in the case of services which Cryptouniverse has commenced at the explicit request of the customer prior to expiry of the withdrawal period. Also there is no right of withdrawal for goods whose price depends on fluctuations in the financial market (Miners , Graphics cards or any other device including ASIC Chips for mining purposes.)

5. Refunds

All refunds will be refunded using the same payment method as being used to pay the order except of Bitcoin (or other cryptocurrency) payments (Coinify).

Bitcoin payments are powered by Coinify. Our acceptance of Bitcoin is powered by our partner, Coinify. We do not guarantee and are not responsible for the availability of Coinify’s services.

To complete your order, you will be re-directed to Coinify’s website, where you will see the total cost of your order in Bitcoin, based on an exchange rate set by Coinify. The Bitcoin price for your order will remain valid for 10 minutes. If you do not initiate a payment during this time, the Bitcoin exchange rate will be updated and the Bitcoin price for your order may change.

Bitcoin network transaction fees. As with nearly all Bitcoin transactions, a very small transaction fee will be added by the Bitcoin network to the total cost in Bitcoin of your order. This fee covers the cost of verifying Bitcoin transactions. Cryptouniverse has no control over this fee and does not receive any portion of the fee.

Bitcoin transactions are final. Once you initiate a Bitcoin transaction, you cannot cancel it (provided however that you may seek a refund per our refund policy). This is inherent in the nature of the Bitcoin network, not a policy set by Cryptouniverse.

Under payments and over payments. If you attempt to initiate a payment of Bitcoins different from the exact cost of the order indicated by Coinify your order will not complete. You will be required to re-submit payment for the correct amount in order to complete the order. After a failed payment, the Bitcoin exchange rate may update or you may be required to restart the order process.

Transactions complete once confirmed. Once a Bitcoin transaction is submitted to the Bitcoin network, it will be unconfirmed for a period of time (usually about an hour, but sometimes longer) pending full verification of the transaction by the Bitcoin network. A transaction is not complete until it is fully verified.

Whether your order qualifies for a refund is governed by our Website Terms of Use, regardless of whether you pay with Bitcoin or any other payment method. In order to claim a refund on a order paid for with Bitcoin, you will have to follow certain procedures in order to claim your refund, as explained below.

Refunds of Bitcoin payments will be issued in EURO and transferred to your Bank account. We do not refund in Bitcoin since all products in the shop are listed in EURO. You will be refunded your total ordervalue in EURO.  Bitcoin Refunds can take up to 14 business days.

6. Prices and terms of payment

All prices stated by Cryptouniverse are exclusive of the delivery costs, including the Austrian sales tax (20% VAT). The invoice amounts are payable immediately upon receipt of the order and payable without deduction.

The payment is only valid with the irrevocable credit note on the account of Cryptouniverse.

In the event of default, interest on arrears in the amount of 4% will be charged.

In the case of non-timely payment, a reminder fee of EUR 12.00 per reminder is due.

The goods shall remain the property of Cryptouniverse until complete payment.

A set-off of the customer with a claim against Cryptouniverse is excluded, provided that the claim has not been legally established.

In the event of culpable default of payment, the customer undertakes to pay default interest at the rate of 4% per annum. The customer is also obliged to compensate for other damages caused by his culpable delay. These include, in particular, the necessary costs of appropriate extrajudicial debt collection or collectability measures, provided that they are in reasonable proportion to the receivable.

7. Delivery terms

All available articles will be sent by Cryptouniverse within a reasonable period after receipt of payment and irrevocable credit. If the customer has made an order with the specified delivery time and the delivery time can not be adhered to for unforeseeable reasons, the customer will be notified within a reasonable period of time.

Should additional costs arise during the dispatch due to incomplete and / or incorrect address data, the customer has to pay the cost.

Cryptouniverse is not liable for delayed and / or incomplete delivery, as long as no gross negligence is given when handing over to the shipping partner.

Should the customer cause a delay in delivery, the customer is nevertheless obliged to pay the costs.

Delivery delays caused by legal or official orders (for example, strikes) and which are not the responsibility of Cryptouniverse, extend the delivery period according to the duration of such obstacles.

The customer undertakes to notify Cryptouniverse in case of transport damages immediately after recognition in writing or by email.

8. Warranty

Cryptouniverse does not guarantee that the goods and services are suitable for a specific purpose.

All images of the onlineshop are symbolic photos, which can differ in color, form and content from the delivered article.

The warranty is subject to legal regulations. B2B-Orders have no right of legal warranty.

9. Liability

The liability of Cryptouniverse is excluded, unless the damage was deliberately or grossly negligently caused by Cryptouniverse or a third to be attributed to it.

Damage resulting from misuse, abuse, accidents, fire, flood, unauthorized alterations, or improper installation or use with products not approved by Cryptouniverse.

The product user acknowledges and agrees to use products or services provided by Cryptouniverse in accordance with all applicable laws.

The product user guarantees to not use the product for any illegal purposes nor cause the product to be used in an illegal manner. Liability for all damages caused by violation of this article shall be borne by the product user. The product user shall also be liable for any loss rendered to Cryptouniverse Company resulting from such a violation.

To the extent not prohibited by applicable law, Cryptouniverse and its affiliated companies, agents or managers may not be held responsible for any personal injury or any incidental, special, indirect or consequential damages, including, but not limited to loss of profits, damages resulting from interruption of service or any other commercial damage or loss, caused due to use of product by product user.

Canaan Company is not liable for damages caused by the inability to use products or services in situations including, but not limited to:

Typhoons, earthquakes, tsunamis, floods, power failure, war, terrorist attack(s) and other force majeure factors.

Failure to normally use product due to attacks by hacker(s), any technical adjustments or technical failure on part of respective telecom authorities, or any other similar reasons.

Losses resulting from any man-made reason that renders the device unusable.

Damages caused by failure to meet guidelines for normal and acceptable product use (including, but not limited to too low/high voltage, humidity, corrosion and environmental pollution).

Cryptouniverse does not provide any form of guarantee for products and relevant services, including, but not limited to the following matters:

Products meeting the requirements of the user.

Products being used without interference or free from errors.

Any product and service data obtained by the product user meeting the expectation of the user.

The matters that a user uses the product to execute and reach completion.

The product user is urged to use the product after having carefully read the disclaimer; use of product or any accessory device implies that the user has carefully read the disclaimer and accepts being bound by it.

10. Data protection

You can find all information on data protection at www.cryptouniverse.at/privacy

11. Court of jurisdiction and place of performance

To the extent permitted, Austrian law, with the exclusion of the UN Convention on Contracts for the International Sale of Goods as well as the right which is objectively responsible for Vienna Inner City, shall be deemed agreed.


If you want to revoke the contract, please fill out this form and return it.

Cryptouniverse Hardware Solutions GmbH

Karl Lothringer Str. 47

1210 Wien

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

ordered on (*) ___________________ / received on (*) _______________________

Name of the customer(s)

Adress of the customer(s)

Signature of the consumer (s) (only in the case of a communication on paper)


(*) Delete as appropriate